Active Longevity Association «Harmony» MTÜ
Registration code: 80648657
Address: Põhja pst. 23, 10414 Tallinn, Estonia
Email: [email protected]
Phone: +372 5821 5191
1. Scope and Purpose
These terms apply to all purchases made through our association, including but not limited to:
- Annual membership fees
- Bookings for health-improving events
- Rentals or use of appliances (e.g., saunas)
By completing a purchase, the customer agrees to these terms and conditions.
2. Payment Processing
Payments may be made via secure payment gateways, including:
- Swedbank
- Stripe
- PayPal
All transactions are subject to the terms and security standards of the respective payment service provider.
3. Right of Withdrawal and Refunds
Customers may withdraw from their purchase at any time by contacting us directly via:
- Email: [email protected]
- Phone: +372 5821 5191
Refunds are issued in accordance with Estonian consumer law and processed through the original payment method, unless otherwise agreed.
4. Membership and Booking Management
Currently, membership and event bookings are managed manually. A self-service portal is under development and may be introduced in the future to allow customers to manage their bookings and memberships online.
5. Complaints and Dispute Resolution
If you have a complaint regarding a purchase or service, please contact us first:
- Email: [email protected]
If the issue cannot be resolved through direct communication, the customer has the right to refer the matter to:
- Consumer Disputes Committee (Tarbijavaidluste Komisjon)
More information: https://ttja.ee/tarbijavaidluste-komisjon
The committee reviews complaints free of charge and is authorized to resolve consumer disputes in Estonia. - EU Online Dispute Resolution platform
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ET
6. Contact Information
For any questions or concerns regarding payments, memberships, or your rights as a consumer, contact us:
Email: [email protected]
Phone: +372 5821 5191